The Bent Needle Blog

IICRC Certification: What Is It?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a certification and Standards Developing Organization (SDO), a non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, United Kingdom, Australia, New Zealand and Japan.


Why Choose a Certified Firm?

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. With a board of directors comprised of 15 industry leaders elected by the IICRC shareholders, the IICRC functions in over twenty-five countries to protect the interests of both consumers and professionals. When you hire an IICRC-certified company, you can count on a professional contractor committed to doing the job right.

In order for a restoration company to become IICRC certified, they must meet a strict list of criteria, including:

  • Present accurate information to consumers and conduct business with honesty and integrity
  • Have a formally trained technician present on all jobs
  • Have a continuing education program in place
  • Maintain liability insurance
  • Maintain a written complaint policy

Company Certification

A company that wishes to be IICRC certified must go through a rigorous application process and meet certain standards to ensure they’re both trustworthy and reliable. A IICRC certified restoration company, such as B.T.M. Cushion Care, is a company you can trust.

  • Insurance. IICRC Certified companies are required to show proof of insurance and maintain continuous coverage.
  • Employee Training. Continuous training is required for all employees to gain and maintain their certifications.
  • Code of Ethics. The IICRC has a strict set of codes, ANSI or IICRC standards, that all members must abide by.
  • Customer Complaints. IICRC Certified companies are required to have written customer complaint policy that includes documented follow-up for all complaints.

The Bottom Line

When you choose an IICRC certified firm, rest assured their technicians are given industry-specific training that helps you, the customer, be confident that the people working in your home and on your investment will maintain the utmost level of professionalism and care.


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